Case Studies

Veolia - Waste Management

  • Global leading waste management corporation;
  • Consulting regarding-sponsorship strategy.

Decathlon - Sports Retail

  • Providing strategic consulting advice to Decathlon, a Paris 2024 sponsor.

Fifa World Cup - Qatar 2022

  • Management of hospitality and accomodation programs

UEFA - European Football Governing Body

  • Crowley acts as mentor to UEFA's "Grow" program, delivering commercial bootcamps to UEFA's national associations;
  • Running a series of commercial bootcamps for European football associations.

Portugal FA

  • Crowley appointed Chief Commercial Officer in 2016;
  • Managed the new commercial strategy for Portugal FA;
  • All commercial rights taken in-house;
  • Increased revenues by 310%.

World Athletics - Global Governing Body

  • Sponsorship sales agency in certain territories. Hosting and sponsorship negotiations underway with one of KSA's major projects.

Volleyball World - Global Governing Body

  • Exclusive representative of Volleyball World in the Middle East and China.

World Corporate Golf Challenge

  • Licensing rights to the Irish market with opportunity to acquire the global franchise.

Sports Boulevard Foundation - KSA

  • Riyadh’s $8bn urban regeneration project;
  • Working on commercialisation strategy for world’s largest urban regeneration project.

Neom - KSA

  • Business plan for Neom COEX facility;
  • Benchmarking analysis;
  • Liaison with design team;
  • Demand analysis;
  • Location assessment;
  • High-level P&L.

Qiddiya - KSA

  • Commercial plan for four planned sports facilities at Qiddiya:
    -   High performance centre;
    -   Sports hub;
    -   Athletics facility;
    -   Combat centre.
  • Benchmarking against global best practice;
  • Analysis of demand from both elite athletes and local community;
  • High-level P&L.

Paris 2024 - Olympic Games

  • Operate the hockey venue for the Paris 2024 Olympics.

Isle of Man TT - UK

  • Market analysis;
  • Analysis of the revenue uplift & cost savings from venue redevelopment;
  • Redevelopment projected to deliver over 300% increase in revenues;
  • Reorganised sponsorship structure & pricing;
  • Insights fed into design of new grandstand.

 

KEY DATA:

Existing revenues
£2.5 million in incremental revenue identified from new development.

New Revenues
£400,000 in incremental revenue identified even without development.

Finance
Redevelopment shown to be highly attractive from a project finance perspective.

MiSK CITY - KSA

  • Feasibility study for new MiSK City COEX;
  • Demand analysis;
  • Liaison with architects;
  • Development of potential event calendar;
  • Revenue projection;
  • Operating cost analysis;
  • High-level P&L;
  • Financial ratio analysis.

 

KEY DATA:

20 years
Study included 20-year P&L forecast

First ever
Recommeded first ever naming rights sale for a COEX in KSA

IRR Analysis
Financial Model included NPV, RoI & IRR Analysis

Global
Centre will host the annual MiSK Global Forum

New Attraction - Singapore

  • Analysis of Singapore tourism industry;
  • Developed customer segments and archetypes;
  • Place & activity gap analysis - SEA tourist attractions;
  • Benchmarking competitor attractions;
  • Developed concept & building program;
  • Developed commercial model, visitation, ticketing, operational costs & revenue projections;
  • Developed a range of activation touch points.

Nanjing Indoor Ski Resort - China

Event strategy;

Commercialisation strategy;

Additional facilities requirement to enable commercial plan;

365-day event and program activation;

Promotion's strategy;

Advice regarding snow track certification;

Income projection

Manilla Airport

  • Customer analysis;
  • Commercial and scenario planning for phase redevelopment;
  • Defined mix of retail duty free, F&B & other commercial;
  • Developed a range of new customer touch points;
  • Outlined both operational quick wins & strategic long-term requirements.

Luzhniki Olympic Complex - Moscow

  • Feasibility Study for the Luzhniki Sports Complex;
  • Study included development of commercialization strategy;
  • Project included estimates for naming and other key commercial rights;
  • Optimal commercial structure proposed;
  • Developed a content schedule for all venues.

Al-Faisaly FC - KSA

  • Saudi Professional League Club;
  • Revenue generation report;
  • Recommendations on potential new stadium.

KAFD - KSA

  • Feasibility study into multi-purpose indoor arena on KAFD site in Riyadh;
  • Full macroeconomic analysis;
  • Competitor analysis;
  • Event calendar development with input from promoters;
  • Analysis of all relevant revenues;
  • Cost of sales development;
  • Liaison with cost consultants on capex;
  • Input to design team on specification:
    -   
    Hospitality facilities;
    -   Parking;
    -   Catering offering.
  • Financial model including financial metrics:
    -   
    RoI
    -   NPV
    -   Debt, equity and project IRR

Roshn - KSA

  • Feasibility study for EIF into multi-purpose indoor arena on ROSHN site in Riyadh;
  • Macroeconomic analysis;
  • Competitor analysis;
  • Transport review;
  • Event calendar development with input from promoters;
  • Analysis of all relevant revenues;
  • Cost of sales development;
  • Liaison with cost consultants on capex;
  • Input to design team on specification:
    -   
    Hospitality facilities;
    -   Parking;
    -   Catering offering.
  • Financial model including financial metrics:
    -   
    RoI;
    -   NPV;
    -   Debt, equity and project IRR.

Taif - KSA

  • Feasibility study for EIF into multi-purpose indoor arena in Taif;
  • Macroeconomic analysis;
  • Competitor analysis;
  • Event calendar development with input from promoters;
  • Analysis of all relevant revenues;
  • Cost of sales development;
  • Liaison with cost consultants on capex;
  • Consideration of incorporation of conferencing facilities;
  • Input to design team on specification:
    -   
    Hospitality facilities;
    -   Parking;
    -   Catering offering.
  • Financial model including financial metrics:
    -   
    RoI;
    -   
    NPV;
    -   
    Debt, equity and project IRR.

Jeddah - KSA

  • Feasibility study for EIF into multi-purpose indoor arena in Jeddah;
  • Macroeconomic analysis;
  • Competitor analysis:
    -   
    Superdome;
    -   SEVEN Entertainment Black Box developments.
  • Event calendar development with input from promoters:
    -   
    Rotana;
    -   MDLBST;
    -   360;
    -   AEG / ASM Global;
    -   Live Nation.
  • Analysis of all relevant revenues;
  • Cost of sales development;
  • Liaison with cost consultants on capex;
  • Input to design team;
  • Hospitality facilities;
  • Financial model including financial metrics.

Rotana Group - KSA

  • Riyadh multi-purpose indoor arena;
  • Feasibility study;
  • Market and macroeconomic analysis;
  • Arena capacity and event schedule;
  • Site analysis;
  • Financial analysis;
  • Recommendations.

Makkasan Complex - Bangkok

  • Competitor, consumer & market analysis;
  • Defined the mix of building program & evidence to support sizing / mix;
  • 10-year commercial framework from COEX & Theatre;
  • Defined the visitor proposition;
  • Customer journey mapping;
  • Concept development for master plan integration & activation;
  • Commercial revenue estimation.

Toyota Alvark Arena - Tokyo

  • Vision to align with stakeholder needs - early phase feasibility;
  • 6-year commercial framework;
  • Four operating model scenarios;
  • Defined mix of commercial program, capacities & facility inputs;
  • Defined experience design principles;
  • Developed individual customer experiences;
  • Outlined operating model scenarios.

VTB Arena - Russia

  • Full feasibility study for the complex (football stadium, indoor arena, sport academy, park);
  • Revenue projections for both arena;
  • Integration strategy with Dynamo Football Club and other sport tenants;
  • Identifying potential tenants for the academy;
  • Sample event calendar for both arena and the park;
  • Event and non-event day operational structure;
  • Catering strategy.

Rostov Arena - Russia

  • Full feasibility study for the legacy mode;
  • Estimation of commercial and naming rights value;
  • Detailed market research on football and other content for the arena;
  • Sample content schedule;
  • Integration strategy with the resident football club team;
  • Identifying tenants for areas under the stands and alternative use opportunities.

Spartak Arena - Moscow

  • Planned multi-purpose indoor arena next to Spartak FC stadium to serve Moscow’s 12 million population;
  • Feasibility study for new venue;
  • Planned to host a range of sports & entertainment events;
  • Recommendations included a focus on hospitality rather than rental revenues;
  • Proposed design includes eight separate hospitality offers.

Home of Table Tennis

  • New dedicated 8,000 capacity venue;
  • Benchmark studies & analysis of ITTF regulation and guidelines;
  • Defined arena capacities and facility inputs to house WTT events;
  • Defined arena functions & business content ratio;
  • Developed high level strategic event plan & calendar to drive venue utilisation;
  • Defined type of operating models.

Wembley Stadium - London

  • Crowley managed the sales program for the new Wembley Stadium;
  • Initial FA business plan unable to raise the finance with estimate of US$560m in commercial rights sales;
  • After research & Populous redesign, Crowley’s team developed a revised commercial program including a 10-year premium seat license, the first in Europe and projected US$1bn in sales;
  • Crowley’s sales team subsequently delivered contracted revenues of US$1.1bn.

 

KEY DATA:

Boxes & Premium Seats
160 Boxes & 15,000 Premium Seats

US$560m
Projected Revenues in FA Business Plan

US$1bn
Projected Revenues After Redesign

US$1bn
Revenues Delivered

Maracanã Stadium - Rio de Janeiro

  • Crowley led the consortium that secured the 35-year contract for construction, commercialisation and operation of the famous Maracanã Stadium and arena complex in Rio de Janeiro, Brazil;
  • Maracanã Stadium successfully hosted the FIFA World Cup Final in 2014;
  • Recommended commercialisation strategy;
  • Subsequently delivered sales program based on strategy proposed;
  • Role involved the sale of sponsorship and hospitality to the venue and the complex.

 

KEY DATA:

35 year
Construction, commercialisation & operation

$20m
Revenue secured

300% Increase
In revenue from old stadium

World Cup Final
Hosted 2014 FIFA World Cup Final

Galatasaray FC Stadium - Istanbul

  • Galatasaray FC moved from the 24.000 seat Ali Sami Yen Stadium to the 53.000 seat Turk Telekom Arena;
  • Extensive market research was carried out to develop box and VIP seat and season ticket packages and pricing;
  • Diarmuid Crowley was responsible for recruiting a local sales team - sales targets achieved 3 months after stadium opened in Jan 2011;
  • Proactive sales approach - 50% of purchasers were new customers;
  • 157 boxes, 2,500 VIP seats sold;
  • Sales in season tickets rose from 9,400 to 16,200 (72%);
  • Annual revenue from boxes and VIP seats 300% higher compared to old stadium;
  • Achieved $77.5 mil. in box and VIP seat revenues, $17 mil. from regular season tickets – exceeding the clubs original revenue target by over 60%;
  • Results achieved despite Galatasaray having their worst season on the pitch in its 105-year history in 2010/2011.

KEY DATA:

-$9m
Revenue figures at old Galatasaray Stadium

$30m
Revenue figures at new Galatasaray Stadium

72% Increase
Sales in season tickets

300% higher
Annual revenue from boxes and VIP seats compared to old stadium

Xi'an International Football Stadium - China

  • Provided guidance on premium area design & capacities;
  • Study included extensive research into potential non-match day usage;
  • Development of design guidelines for commercial areas.

Super Stadium Membership

  • Developed member proposition to combine two major Brisbane stadiums;
  • Outlined membership proposition and benefits;
  • Developed 15-year membership projection;
  • Developed phasing strategy in line with potential venue enhancement;
  • Developed individual member touch points.

Harlequins new Stadium

  • New 25-30k seat stadium;
  • PwC identified ~£7m of uplift;
  • Populous identified ~£17.29m;
  • Undertook performance, P&L & customer analysis;
  • Developed commercial framework;
  • All findings provided to Populous architectural team;
  • Membership, hospitality, ticketing, additional events, precinct / non-match day, F&B, merchandise and sponsorship.